- Enjoy free shipping on orders over $35 USD.
- Orders below $35 USD cost $6.99 USD for shipping.
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Armed Forces Of USA, Algeria, Brazil, Bermuda, Cuba, Egypt, Guadeloupe, Iran, Latvia, Nicaragua, South Africa, Sudan, Syria, Slovakia.
We’re sorry for any inconvenience and are working to expand our reach.
- Processing Time: 1–2 business days (may extend to 48–72 hours during holidays).
- Shipping Time (estimated after dispatch):
- United States: 9–15 days (Default), 6–9 days (Advanced Shipping $7.99–$10.99).
- United Kingdom: 6–9 days.
- Canada: 9–15 days.
- Germany/Italy: 7–10 days.
- France: 5–9 days.
- Spain: 8–10 days.
- Australia: 8–15 days.
- Israel: 10–15 days.
- Non-European countries: 15–20 days.
Note: Delivery time depends on factors like customs, weather, and destination country.
If your package hasn’t arrived for an extended time, please contact us immediately for assistance.
- After shipment, we’ll email you a tracking link (via track.4px.com).
- Tracking updates may take 1–2 business days. If no update appears within 72 hours, please contact us at contact@mail.dollpoison.com.
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If you provide incorrect shipping details, please contact us within 2 hours at contact@mail.dollpoison.com.
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Upon receiving your package, check for defects (e.g., broken lenses). If there’s an issue, we’ll replace the product for free.
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For help, email us at contact@mail.dollpoison.com.
When can you ship my order ?
Packages will be dispatched from china within 48–72 hours of placing the order (except holidays). At the same time, you will receive a notification email in your mailbox after the package is shipped. The tracking number inside is to track the timely status of the package.(If you do not receive the email, please check your junk mailbox or email us contact@mail.dollpoison.com in time)
What if the package doesn't arrive?
If you don't get your package 60 days after it was shipped, please contact us at contact@mail.dollpoison.com. We'll resend a new one or give you a full refund.
Can I cancel or change my order?
If you would like to cancel or change your order, please contact us at contact@mail.dollpoison.com within 2 hours of placing your order. Once in the ready-to-delivery state, the order cannot be canceled or changed.